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(A) ENSURE THAT CHILDREN ARE SAFE:

Children will live in stable homes where LCCS services will help to safeguard them from abuse or neglect.

1.   Abuse and neglect incidents rated as emergencies will result in a face-to-face contact with the child within one hour of receipt of referral…

SYSTEM FOR ANALYSIS:

·       Variable: Timeliness of face-to-face contacts with children (Ideal direction = increase timeliness)

·       Operational definition: Initiation of face-to-face contacts with children in incidents involving abuse and neglect allegations will occur in a timely fashion (Defined as one hour in emergencies.)

·       Measures: Face-to-face contacts with children within one hour in abuse and neglect emergencies….

·       Baseline: Face-to face contacts with children within the designated timelines as a proportion of total cases of each type for the year 2000

·       Charting period: Monthly with month and cumulative percentages for baseline year and current year

·       Data source: Develop a tracking system using data found on “Investigations and Assessments” form; “Intake Routing Slip.”

·       Status: Item 1. is currently tracked monthly. The Direct Service Manager to communicate time expectations and data collection requirements to Intake and Protective Service staff.

(5)  Dispositions of intake cases will be completed within thirty days of receipt of referral.

SYSTEM FOR ANALYSIS:

·       Variable: Length of time to complete dispositions (Ideal direction = decrease)

·       Operational definition: Completing an intake investigation of alleged abuse or neglect and assigning the appropriate finding(s)

·       Measures: The number of dispositions completed in thirty days or less

·       Baseline: Of the total number of dispositions completed, the number and percentage that were completed in less than thirty-one days during 2000

·       Charting period: Monthly with month and cumulative percentage for baseline year and current year

·       Data source: Central Registry form–parts A and B; Investigation and Assessments Form

·       Status: A data collection system and a computer-generated report will be developed

6.   Recidivism (defined as cases with new/repeat reports of abuse/neglect) will be reduced.

7.   An investigation, including face-to-face contact with children, will be made in all instances where an additional complaint is received about a family.

SYSTEM FOR ANALYSIS: (6-7)

·       Variable: Recidivism (Ideal direction = decrease)

·       Operational definition: Receiving a repeat complaint of abuse/neglect about cases known to the agency within the last two years

·       Measures: Recidivation of:

·       Number of cases of abuse

·       Number of cases of neglect

·       Number of initial face-to-face contacts with children when additional complaints are received on a family

·       Baseline: Additional complaints of abuse/neglect received and intake investigations completed as a proportion of all cases served and closed in the previous two-year period

·       Charting period: Quarterly with quarter and cumulative percentages for the baseline year and current year

·       Data source: Develop a tracking system to identify cases already known to the agency

·       Status: A data collection system and computer-generated report will be developed….

10.  Caseworkers will have the training and screening tools necessary to provide an appropriate referral to LCCS Alcohol and Drug program or Behavioral Health Services within the first two weeks a case is open.

SYSTEM FOR ANALYSIS: (10)

·       Variable: Referral within two weeks of case opening:

·       Operational definition: Through use of screening tools, staff will recognize the need for early intervention in drug and alcohol and mental health problems and make appropriate referrals.

·       Measures:

·       Number of staff trained

·       Referrals made for these services by staff trained in use of tools

·       Elapsed time between case opening and referral to program

·       Appropriateness of referral

·       Baseline: The number of referrals made to each program within the first two weeks of opening a case as a proportion of all referrals made to each program

·       Charting period: Quarterly with quarter and cumulative percentages for baseline year and current year

·       Data source: Tracking system to be developed

·       Status: Specific training in Alcohol, Drug, and Behavioral Health Services will be developed and delivered to existing and subsequently hired staff. A data collection system and computer-generated report will be developed….

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